New service users should be given care and support that complies with the applicable service standards and regulations. Care Quality Commission,Wales,Scotland compliance issues
During the Covid-19 emergency, care providers must follow all government and local public health infection prevention and control guidance when arranging services for new users and current users who have had a break in service because of hospital admission or other reasons linked to the Covid-19 situation. Start of Service Procedures During the Covid-19 Emergency
In a marketised care system, care providers should pay special attention to how they acquire “new customers”. Advertising and Information
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