This policy sets out the values, principles and procedures underpinning this care at home agency’s approach in line with the national health and social care standards described in My Support, My Life.

Policy Statement

The right to privacy is one of the fundamental rights of service users and must be referred to in personal plans. Service users’ preferred style of address must always be used, respect must always be shown by care workers to people in the home, to the household, to the home and to domestic routines.

Care workers should only enter those parts of the premises for which they have been given explicit permission, must seek personal information only where it is essential to the service, should always respect privacy and dignity in giving intimate care, and should treat information about service users confidentially, participating in personal meetings and conversations only with permission and where it is necessary.

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