Introduction

This policy sets out the values, principles and procedures underpinning this care provider’s approach to supporting the means of communication used and preferred by service users. It is written in line with the Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017, particularly:

  • Regulation 8. “Requirements in relation to monitoring and improvement” requires service providers to take into account any communication impairment of service users when seeking their views about the quality of the service.

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