This policy sets out the values, principles and procedures underpinning this care provider’s approach to supporting the means of communication used and preferred by service users. It is written in line with the national health and social care standards set out in My Support, My Life, particularly statements made under Standard 2: “I am fully involved in all decisions about my care and support”, which includes:

  • 2.9: I receive and understand information and advice in a format or language that is right for me

  • 2.10: I can access translation services and communication tools where necessary and I am supported to use these.

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