Policy Statement

This policy shows how this care service sets out to involve its service users in their care and support in line with the requirements of the Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017 (particularly Regulation 15: Personal Plan, Regulation 21: Standards of Care and Support — Overarching Requirements, and Regulation 25: Respect and Sensitivity.

The service fully endorses the principles of maintaining service users’ dignity, privacy and independence by always treating them with consideration and respect and enabling them to make and take part in all decisions regarding their care and treatment.

The service does this by providing users with the information they need to take their own decisions and to inform staff what they need to do to provide fully person-centred programmes of care and treatment.

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