This policy shows how this care service sets out to involve its service users in their care and support to achieve a key outcome of the national health and care standards My Support, My Life, “I am fully involved in all decisions about my care and support”, ie:

  • I receive the right information, at the right time and in a way that I can understand.

  • I am supported to make informed choices, so that I can control my care and support.

  • I am included in wider decisions about the way the service is provided, and my suggestions, feedback and concerns are considered.

  • I am supported to participate fully and actively in my community.

Being included or involved means, for example:

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