This care service is based on person-centred values and principles, which emphasise that its users should express their views as clearly and candidly as they wish to get the kind and quality of service they expect. The service also recognises that some service users may not be able to communicate their feelings and views easily, so, we encourage and enable them to have access to advocates or an advocacy service, where this is appropriate, which will help them to express to us, their care service, their wishes and ideas about the services they need or any concerns and complaints.
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