This policy is written to show this domiciliary care service deals with situations where an actual or potential user of its service is living in conditions of social isolation and is evidently lonely as a result. The scope of the policy extends to any situation it comes across in the course of delivering a service where it exercises a duty of care for others’ safety and wellbeing.
The policy reflects the fact that many people, particularly older people, live on their own and/or have little by way of informal social support from family and friends. Their being alone might be an important factor in the decisions taken when assessing and meeting their care and support needs, though it might or might not be recognised as a need in its own right.
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