This care provider considers that its residents have a right to live in premises that are kept in a safe, well-maintained and comfortable condition at all times, and which provides a high standard of accommodation. The home considers that the quality of the physical environment is a key factor in its provision of a high-quality, safe and effective service. This policy is written in line with Regulations 43 and 44 of the Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017 and relevant guidance, including HSG220 Health and Safety in Care Homes, published by the Health and Safety Executive (HSE).

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