The current policy of person-centred care has grown from a long-standing commitment to make care and support services personal to the individual. Care providers, therefore, must apply the principle of “person-centred” or “user-focused” care, throughout their service delivery.

The personalisation agenda is at the centre of the Care Act 2014, the Social Services and Well-being (Wales) Act 2014, and the national health and social care standards for Scotland, My Support, My Life. It dictates local authority responsibilities for assessing and meeting people’s needs for care and support with the greater use of personal budgets.

All care providers should know about the personalisation agenda and understand the opportunities and threats it might have for their care business, particularly those running domiciliary care agencies.

The Covid-19 outbreak and the Government measures to control it have had important implications for personal employers and their personal assistants, who they might recruit directly or through domiciliary care agencies, including supported living providers. Government guidance was withdrawn on 1 April 2022, implying that personal employers should now follow the infection prevention and control measures that apply to the general population, however, they should continue to take into account the risk issues that apply to people who remain clinically vulnerable.

The updated Infection Control and Cleanliness Policy for Domiciliary Care Policy is relevant for personal employers as it is for registered care providers.

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