The current policy of person-centred care has grown from a long-standing commitment to make care and support services personal to the individual. Care providers, therefore, must apply the principle of “person-centred” or “user-focused” care, throughout their service delivery.

The personalisation agenda is at the centre of the Care Act 2014, the Social Services and Well-being (Wales) Act 2014, and the national health and social care standards for Scotland, My Support, My Life. It dictates local authority responsibilities for assessing and meeting people’s needs for care and support with the greater use of personal budgets.

All care providers should know about the personalisation agenda and understand the opportunities and threats it might have for their care business, particularly those running domiciliary care agencies.

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