Providing personal care normally includes helping service users with aspects of daily living such as washing, going to the toilet, dressing, oral care, eating and drinking. Support in such aspects of care should be provided by trained staff with sensitivity, compassion and respect for people’s privacy and dignity. Personal care should be based on needs assessment and designed to ensure that people can retain their independence for as long as possible.

Care service managers are responsible for making sure that the care provided is well planned and organised and that their staff carry out their tasks in line with the above values and principles. They will need to be constantly monitoring their staff’s care practices, regularly reviewing them through supervision and developing and improving them through relevant training.

This topic outlines and discusses the principles and key tasks involved in the provision of personal care and the supervision and training issues that need to be addressed.

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