The term “performance management” is sometimes used to refer solely to the appraisal process. However, although a well-managed appraisal system can play an important role, it is only part of a wider process.

This topic looks at the key components of performance management — setting objectives for both the individual and the organisation, the problems that can occur during this process and how to avoid them. The topic examines what an employer needs to do before, during and after an appraisal meeting to make it of maximum benefit to the employer and the employee.

It also explores the ways in which an organisation can help employees whose performance falls below acceptable standards.

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