Summary

The contents of this topic review obligations in relation to patient involvement and its potential value; engagement at primary care level; patient groups, ideas to facilitate setting up a group, and things to consider for maintaining an established patient group; changes in requirements for patient surveys, involving people who have complimented or complained, and the Expert Patient Programme, PALS and other organisations.

There are different mechanisms that can be used in primary care to consult and engage patients. Participation is changing and evolving and there are many ways of engaging such as: social media, voluntary organisations, consultations and meetings.

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