This policy shows how this domiciliary care agency matches its provision and resources to the needs of the people using the service. It is in line with the requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, regulation 9(1): Person-centred Care, which states: “the care and treatment of service users must (a) be appropriate, (b) meet their needs, and (c) reflect their preferences”.
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