Most service users who require domiciliary care are prescribed some form of medication at some time as part of their treatment by their doctor or nurse. Most service users are able to be responsible for their own medication but some require help from agency staff. This organisation believes that any aid offered by agency staff to help a service user take their medication or to actually administer medication should be agreed with the service user and case manager and entered into the plan of care according to the agency’s medicines policy.

The organisation understands that the correct taking of such medication is essential for the health and wellbeing of service users but also that there are circumstances whereby some service users will fail to comply with their prescribed treatments, eg self-medicating service users failing to take their medication as directed or non-self-medicating service users refusing their prescribed medication, or failing to swallow it and then disposing of it.

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