Key Holding (Wales) Policy

Policy Statement

This policy is written in line with the requirements of National Minimum Standard 15 for Domiciliary Care Agencies in Wales — Security of the Service User’s Home. (See also policies on Security of Service Users’ Homes and Identity Cards).

Key holding by staff is sometimes an essential part of providing high-quality care to certain service users who are infirm or immobile or otherwise are assessed as having difficulty in getting to the door and letting in a care worker. In such cases it is far safer for the care worker to hold a key to the home than for the service user to leave a door unlocked or use a similar strategy such as hiding a key outside the house in a known place. Such strategies represent obvious security risks.

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