The relevant standards

Comments: underpinning values, legislation and policies

Confidence in the carers (to provide responsive care)

3.14: I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes

Care providers must ensure that they employ a competent workforce

3.15: My needs are met by the right number of people

Care providers must ensure that they employ and deploy enough staff to meet people’s needs

3.16: People have time to support and care for me and to speak with me

Care staff must relate to and interact with their service users and not just be task-centred

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