The relevant standards
Comments: underpinning values, legislation and policies
3.20: I am protected from harm, neglect, abuse, bullying and exploitation by people who have a clear understanding of their responsibilities
The standards in this section are key standards because they reflect the provider’s full statutory responsibilities for safeguarding their service users from all forms of abuse and harm, and their general duty of care
3.21: I am protected from harm because people are alert and respond to signs of significant deterioration in my health and wellbeing, that I may be unhappy or may be at risk of harm
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