Regulators in all UK countries have adjusted their regulatory approaches to accommodate their respective countries’ strategies to address the Covid-19 outbreak.

CQC is revising its approach to regulation with a new strategy launched in spring 2021 with changes being made to its assessment approach and the awarding of ratings. KLOEs will still be used as the basic tool for evidence gathering. CQC has announced changes to its on-site inspection regime with effect from August 2021, effectively moving to a more flexible, risk-based, targeted approach in line with the new strategy.

Wales and Scotland have now similar in purpose but different in design quality frameworks to the Key Lines of Enquiry (KLOEs) used by the CQC.

All UK national standards emphasise the achievement of person-centred outcomes for people receiving services. The Wales and England standards are more specific about how providers will achieve these outcomes than those for Scotland, which require care provision to be highly individually focused, as reflected in My Support, My Life (June 2017).

The topic links to Registration of a Care Service and Quality Assurance.

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