The relevant standards

Comments: underpinning values, legislation and policies

3.1: I experience people speaking and listening to me in a way that is courteous and respectful, with my care and support being the focus of people’s attention

Service users have the right to be treated by their carers respectfully and with due regard to their sense of dignity

3.2: If I experience care and support where I live, people respect this as my home

Home carers must recognise that they are visitors to a person’s home and must not assume they can take it over

3.3: I have agreed clear expectations with people about how we behave towards each other, and these are respected

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