The relevant standards

Comments: underpinning values, legislation and policies

Experience of compassionate care

1.6: I get the most out of life because the people and organisation who support and care for me have an enabling attitude and believe in my potential

All three standards here suggest that people will feel that they are receiving a high quality of care and support if staff and others interact positively with them, listening and fully engaging with them, including on difficult, painful topics such as end-of-life care; the focus is on the care providers’ attitudes

1.7: I am supported to discuss significant changes in my life, including death or dying, and this is handled sensitively

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