The relevant standards

Comments: underpinning values, legislation and policies

Confidence in one’s carers by “Being Included and Involved” in all aspects of one’s care and support

3.11: I know who provides my care and support on a day-to-day basis and what they are expected to do; if possible, I can have a say on who provides my care and support

The service user should be told who their carers will be in advance and given some choice over who it should be where practical

3.12: I can understand the people who support and care for me when they communicate with me

Carers must relate to their service users and understand each other if the service user is to feel involved

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