To carry out any pre-inspection self-audit, it is important first to understand the regulatory framework against which inspectors assess compliance. The Key Lines of Enquiry (KLOE) are the tools which inspectors use to assess compliance with the corresponding regulations, and to award a quality rating. The rating given represents the extent to which the service has complied with the legal requirements, or has failed.
The KLOE (2017) C1: “How does the service ensure that people are treated with kindness, respect and compassion, and that they are given emotional support when needed?” includes the following prompts.
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