To carry out any pre-inspection self-audit, it is important first to understand the regulatory framework against which inspectors assess compliance. The Key Lines of Enquiry (KLOE) are the tools which inspectors use to assess compliance with the corresponding regulations, and to award a quality rating. The rating given represents the extent to which the service has complied with the legal requirements, or has failed.
The KLOE (2017) E5: “How are people supported to live healthier lives, have access to healthcare services and receive ongoing healthcare support?” includes the following prompts.
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