This document outlines the policy of the agency in relation to providing services which are responsive to our service users’ needs and preferences.
The agency aims to make its services as responsive as possible to service users’ needs and preferences, in accordance with the following principles.
Reliability. We aim to ensure that our service can be absolutely depended on by service users.
Flexibility. We are prepared at any time to adjust the service we provide to meet the changing needs and preferences of service users.
Continuity. Our service is planned to provide the maximum degree of continuity and the fewest possible changes for service users.
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