This policy sets out the values, principles and procedures underpinning this care at home agency’s approach to making sure that the agency always provides a responsive service in line with the national health and social care standards set out in My Support, My Life (June 2017).

This policy should be used in relation to the agency’s policy on Continuity, Consistency and Reliability of Care in Care at Home (Scotland) and Contingency or Emergency Planning and Arrangements in Care at Home (Scotland).

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