This agency aims to be fully compliant with current staffing regulations as set out in Regulation 18: Staffing of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. It is therefore committed to ensuring that staffing levels, in terms of both numbers and skills, are appropriate for the number of service users being cared for and to meet their assessed needs.
The agency recognises that service users often prefer to receive care from a single worker or small group of workers with whom they have built a relationship and it will endeavour to ensure that care is delivered by these workers as much as possible.
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