Please note that all the policies on Navigate-Care are templates and should be amended to fit the requirements of your care service.

Policy Aims

This policy shows how the care service ensures effective communication with service users and those involved in their care throughout its relationships with them to comply with the requirement made under the Health and Social Care Act 2012 to achieve the Accessible Information Standard and registration requirements.

The policy should be used in relation to the Service Users with Communication Difficulties Policy.

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