Patients have a right to express their dissatisfaction with the services they receive from the practice. Concerns and Complaints
All practices must have a procedure for handling complaints. HSC Complaints Procedure DCAM-4061869
Patients and persons acting with written consent on behalf of a patient can make complaints. Who Can Make a Complaint?
Complaints must be made within six months. Time Limit for Complaints
Complaints should be resolved promptly by the practice wherever possible. Local Resolution
Any complaint should be investigated thoroughly before the practice makes a response to the complainant. Investigating a Complaint
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