The document sets out the values, principles and policies underpinning this care service’s approach to providing accessible information for services users, their relatives and carers. It should be used in relation to the Service Users with Communication Difficulties Policy.

Policy Statement

This care provider recognises the importance of effective communication with service users, their relatives and carers, and the importance of providing information that enables them to receive appropriate person-centred care and support. It also recognises that people must receive safe care and are not put at risk of harm because of lack of or ineffective communication with their service provider.

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