The Acas Code of Practice on Disciplinary and Grievance Procedures defines grievances as “concerns, problems or complaints that employees raise with their employers”. Employee grievances may concern any one of a wide range of issues, including the employee’s terms and conditions of employment, statutory rights or problems with work relationships. Employers must by law inform employees in writing (by means of the written statement of particulars) of the name or designation of a person to whom they can apply to seek redress of any grievance relating to their employment and how they should make such an application. The written statement containing this information (or referring to another document in which the grievance procedure can be found) must be given to employees within two months of the start of their employment as long as the employment contract is for one month or more.

Acas provides guidance on the handling of grievances in a statutory Code of Practice and a guide to handling discipline and grievances.

This topic lists the kind of issues that may give rise to a grievance and gives guidance on how to assess the gravity of grievances. The role of the HR department in drafting a robust grievance policy is explained, as are the requirements of the Acas Code of Practice.

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