Purpose

This policy shows (with the relevant service information included) how this care service is organised and managed in line with the requirements of Regulation 17 Good Governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. This regulation requires service providers to have methods to:

  1. assess, monitor and improve the quality and safety of the services provided including the quality of service users’ experience in receiving the services

  2. to assess, monitor and mitigate risks to the health, safety and welfare of service users and others involved, which includes risks to staff

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