Care providers should work towards having a workforce that is capable of meeting the needs of every one of its service users, keeps high standards of care and helps to keep the service viable as a business. To achieve these outcomes, they must attract, recruit and keep staff who have the necessary personal qualities, values, knowledge and skills to carry out their jobs.

Those responsible for employing staff will need to give careful consideration to every job at every level in the organisation. In care work, it is never just a matter of filling a vacancy, but thinking about how each person will relate to the service users, and how they will work with everyone else.

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