Policy Statement

This policy provides guidance to care staff in the event of their having a role to play in the arrangements that must be made after the death of a service user.

The policy should be used with reference to the organisation’s policy on end-of-life care. It is written in line with Regulation 9: Person-centred Care of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. This regulation requires service providers to ensure that the care and treatment of service users must be appropriate, must meet their needs and must reflect their preferences, including at the time of their death.

The agency will comply with all legal requirements and best practice guidance relating to the death of a service user, including the Care Quality Commission (Registration) Regulations 2009, Regulation 16: Notification of Death of a Person Who Uses Services, which states that a registered person (provider or manager) must send notifications about deaths of service users, where the deaths occur during the carrying out of the service or in connection with it.

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