Primary care providers should be prepared for accidents, emergencies and disasters so they can respond quickly and effectively.

Some emergencies will threaten the very running of the organisation. In such cases, it is essential that plans are put in place to ensure business continuity, especially with regard to essential services.

The emergence of a new strain of coronavirus (COVID-19) was declared a pandemic by the World Health Organisation in March 2020 which has resulted in an unprecedented situation globally.

COVID-19 poses specific challenges for primary care providers and the situation is evolving. Practices have fundamentally altered care and service delivery, modifying and developing emergency responsiveness and business continuity plans to ensure safe effective care delivery is maintained for practice populations.

Related information can be found in the Accidents at Work topic.

Guidance on information technology failures can be found in the Information Management and Technology Systems topic.

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