Please note that all the policies on Navigate-Care are templates and should be amended to fit the requirements of your care service.

Policy Statement

This policy sets out the values, principles and procedures underpinning the home’s approach to emergency contacts.

It is important that responsible persons are appointed to take control of any incidents and emergencies that may occur within or around the home, and that these people are aware of their roles and corresponding duties. When deciding on whom to appoint, it is necessary to take into account work patterns, holidays and sick leave, so that a nominated responsible person for dealing with identified matters and incidents is available at all times. When external personnel, organisations or specialists are the best candidates for responsibility, it is necessary to consider the level of support they can provide during normal work times and unsociable hours, including nights and bank holidays.

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