Delays and Missed Visits: Contingency Planning and Arrangements Policy

Purpose and Scope of this Document

This document outlines the organisation‘s procedures in relation to any external circumstances that might mean a need to change the agreed service at short notice.

This includes situations where care workers have been unavoidably delayed in visiting at the agreed time or are likely to miss a visit, because of, for example, an accident or car breakdown.

The policy should be read in conjunction with other policies on Responsive Services and Continuity of Care or Support Workers, which cover other contingency arrangements such as sickness, holidays and workers’ leaving.

The policy focuses on the arrangements needed when individual staff members are unavoidably delayed or their visiting schedule disrupted by circumstances beyond their control.