Please note that all the policies on Navigate-Care are templates and should be amended to fit the requirements of your care service.

Purpose and Scope of this Document

This document outlines the organisationā€˜s procedures in relation to any external circumstances that might mean a need to change the agreed service at short notice.

This includes situations where care workers have been unavoidably delayed in visiting at the agreed time or are likely to miss a visit, because of, for example, an accident or car breakdown.

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