Please note that all the policies on Navigate-Care are templates and should be amended to fit the requirements of your care service.

This policy is intended to set out the values, principles and procedures underpinning this care at home agency’s approach to making sure that it always provides a reliable service and one that will keep service users well informed and make sure that their needs are met in the event of delays and sudden staff shortages. The policy is written in line with the national health and social care standards set out in My Support, My Life, particularly:

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