This policy is intended to set out the values, principles and procedures underpinning this care at home agency’s approach to making sure that it always provides a reliable service and one that will keep service users well informed and make sure that their needs are met in the event of delays and sudden staff shortages. The policy is written in line with the national health and social care standards set out in My Support, My Life, particularly:

  • 4.14: My care and support is provided in a planned and safe way, including if there is an emergency or unexpected event.

Want to read more?

This content requires a Croner-i subscription.

No subscription?

Contact us to discuss your requirements.

Talk to us on

live chat

Call an Expert:

0800 231 5199