This policy is intended to set out the values, principles and procedures underpinning this care at home agency’s approach to making sure that it always provides a reliable service and one that will keep service users well informed and make sure that their needs are met in the event of delays and sudden staff shortages. The policy is written in line with the national health and social care standards set out in My Support, My Life, particularly:

  • 4.14: My care and support is provided in a planned and safe way, including if there is an emergency or unexpected event.

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