Care services and their staff should be prepared for accidents, emergencies and disasters so they can respond quickly and effectively.

Some emergencies will threaten the very running of the organisation. In such cases, it is essential that plans are put in place to ensure business continuity, especially with regard to essential services.

The emergence of a new strain of coronavirus (COVID-19) was declared a pandemic by the World Health Organisation in March 2020 and has resulted in an unprecedented situation globally. COVID-19 poses specific challenges for care home service users, their families and staff.

Care homes should have in place standard operating procedures for service users with suspected and confirmed COVID-19 infection, including appropriate infection control precautions to protect staff and residents.

Related information can be found in the Accidents at Work topic.

Guidance on information technology failures can be found in the Information Management and Technology Systems topic.

Quick Facts

Key points you need to know on this topic.


Detailed information on all matters in this topic.