During an emergency the media should be:

  • directed to an agreed single point of contact or person who should handle all media enquiries

  • handled by trained spokespersons where appropriate

  • informed of the timetable for holding any press conferences.

Public relations work with the media may be required. This has a number of important aspects, including:

  • the need to ensure that sensitive information, especially in relation to any fatalities, is handled correctly

  • controlling the information provided so as to protect organisational interests and prevent as far as possible any issues of liability being predetermined

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