Good communication is at the heart of an effective care service. This topic discusses the issues for care providers and managers in developing their communications systems and methods to achieve the current care standards and regulations. It focuses on the organisation and conduct of meetings, including handovers, and the importance of staff training in effective communications.

The Covid-19 outbreak will have brought many challenges to maintaining effective communication throughout a care service. As with many workplaces it will have brought into play alternative methods such as Zoom and smart phone applications, that, with further evaluation, could well continue to play a useful role once current restrictions have lifted.

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