• Effective communication and information sharing are essential features of an open, transparent user-centred culture. Care Quality Commission Compliance,Wales Standards Compliance,Scotland Standards Compliance

  • The Key Lines of Enquiry (KLOE) used by inspectors in England include several references to the importance of effective internal and external communication and information sharing, as do other inspectorates’ quality frameworks. Key Questions

  • An “outstanding” service is one that is likely to be innovative in its means of communication, including where suitable, the use of new communication technologies. Comments

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