• Effective communication and information sharing are essential features of an open, transparent user-centred culture. Care Quality Commission Compliance,Wales Standards Compliance,Scotland Standards Compliance

  • The Key Lines of Enquiry (KLOE) include several references to the importance of effective internal and external communication and information sharing, as do other inspectorates’ quality frameworks. Key Questions

  • An “outstanding” service is one that is likely to be innovative in its means of communication, including where suitable, the use of new communication technologies. Comments

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