Please note that all the policies on Navigate-Care are templates and should be amended to fit the requirements of your care service.

This document sets out the values and principles underpinning this care service’s approach to communicating with its service users generally, and more particularly with any who have difficulties in communicating.

It should be used with reference to the separate and more focused Achieving the Accessible Information Standard Policy, which became a requirement for all health and adult care providers under the Health and Social Care Act 2012.

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