Crisis management is a proactive process that produces strategies for dealing with incidents or disasters and subsequent recovery. All organisations need to plan for and deal with unwanted incidents or disasters that threaten to interrupt their normal operation and have a process in place to be able to continue operating after the event. This includes emergencies caused by power cuts and fires, by adverse weather events, such as heatwaves, floods and extreme winter conditions, and those caused by serious security alerts, such as terrorism and bomb threats.

Business continuity is used to describe the process of being able to carry on a business during a crisis, or to recover the business and return to normal as quickly as possible afterwards.

Related information on information technology failures can be obtained in the ICT Services and Use topic. Full details of fire arrangements can be found in the Fire Safety topic.

See the Accidents and Emergencies in Education topic for more information on accident investigation.

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