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Regulation 9: Person-centred Care

Regulation 10: Dignity and Respect

Regulation 11: Need for Consent

Regulation 12: Safe Care and Treatment

Regulation 13: Safeguarding Service Users from Abuse and Improper Treatment

Regulation 14: Meeting Nutritional and Hydration Needs

Regulation 15: Premises and Equipment

Regulation 16: Receiving and Acting on Complaints

Regulation 17: Good Governance

Regulation 18: Staffing

Regulation 19: Fit and Proper Persons Employed

Regulation 20: Duty of Candour

Regulation 20A: Requirement as to Display of Performance Assessments